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24-01-2008 19:17
Disappointing
During two phone conversations and email correspondance 5 days before arrival a private room with airconditiong for 3 nights was confirmed, but only a couple of hours after arrival it became clear the managers overbooked me and changed me to another hostel (with a very similar name, but not the same atmosphere and without a swimming pool). The reason given: I did not make a money transfer by Western Union (over the phone they said that bus company and bus times were enough to confirm the booking) as they don't accept credit cards.... Normally I don't mind so much, but it was more the way 'the managers' presented it; like it was all my fault (not them making booking mistakes). Unfortunately this has been the worst hostel I stayed at during my 4 weeks travelling in Chile and Argentina. The lack of enthousiasm and people interest by the managers (not the hostel staff!) gives the place a chill in a very hot climate.
